Terms & Conditions

1. HOHO Holidays (Prasanna Purple Mobility Solutions Pvt. Ltd) is only a bus ticket consolidator and we offer the services through our network

2. Inclusions: Transportation charges, onboard guide (GRE) & applicable GST.

3. Exclusions: Monument & Temple entry tickets, meals & beverages, guide at Taj Mahal, battery rickshaw charges @ Vrindavan, Mathura & Taj Mahal.

4. Tentative timing for the return of the bus to Delhi is 10:30 PM . Bus may get delayed due to traffic or technical reasons, beyond the control of the management.

5. Kindly carry your address proof with you while traveling and specially while visiting Taj Mahal. In case of International guest valid passport & valid visa of India is mandatory. In case of not carrying address proof or passport at the time of visiting Taj Mahal, you may not be allowed to enter Taj Mahal. In such a case, Agra One will not be held responsible in any manner.

6. For meals & beverages Agra One is not responsible for the quality, hygiene and price of food etc. at any Dhaba, Hotel or restaurant etc.

7. We do-not recommend any emporium or shop or shopping mall. Any item purchased or consumed will be at the sole discretion of the bearer of the ticket.

8. Ticket availability and seat numbers will be confirmed only after the receipt of the full and final payment by the passengers. Please note allocation of seat numbers is the sole discretion of the service provider.

9. For Priority Seating, please speak to our customer care at 8800799293/8800795472 at least 48 hrs. before departure of the bus.

10. We do not recommend any Pandit fee/Dakshina or any donation at Temple.

11. Any dispute or claim to be settled shall be subject to the exclusive jurisdiction of Delhi High Court

12. You agree to receive promotional messages, updates from the company via the communication channels like email, sms, whatsapp, phone calls. etc

Cancellation Policy:

  • 1. Before 48 hours or more of the Journey Date, 25% Cancellation charges will be deducted
  • 2. Before 24 hours of the Journey Date, 50% Cancellation charges will be deducted
  • 3. Less than 24 hours from the Journey Date, No refund will be made
  • 4. No refund in case of NO SHOW

Disclaimer:

  • 1. In case of any sudden breakdown or unforeseen incident, the company will not be liable for any compensation or damages. Not with standing the above, the service provider/company will initiate all possible prompt and appropriate action to recover the situation there upon.
  • 2. The Company will not be responsible for any stolen luggage, compensation or damages, if occurred during your journey. Nonetheless, the company will help you in every possible manner to recover from the situation.
  • 3. Depending on the traffic movement restriction & over-crowding at Vrindavan the venue of the visiting temples as mentioned may alter at the discretion of the management of the tour operator (Prasanna Purple Mobility Solutions Pvt. Ltd.)
  • 4. Onboard Guest Relation Executive will be limited to onboard service only, and will be available with tour group for entire duration. However, external guiding or external facilitation will be as per actual. External guiding and facilitation is not part of the tour itinerary services and would depend on individuals or groups to avail the service at your own cost.
  • 5.Company will not be liable for any refund or compensation due to restriction of the bus movement or denial of entry to Mathura or Vrindavan by the city administration or traffic police.

On special festival days, there may be restrictions for access to Vrindavan & Mathura